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Privacy Policy

Our privacy policy and how we use your data

Introduction

We are committed to safeguarding the privacy of our visitors and customers. This policy applies where we are acting as a data controller regarding the personal data of our visitors and customers who use our floorplan management platform and related services (the "Services").

This policy determines the purposes and means of processing personal data. By using our website and Services, you consent to our use of cookies and processing of personal data in accordance with the terms of this policy.

Our website incorporates privacy controls which affect how we will process your personal data. In this policy, "we", "us" and "our" refer to BIMView.

How We Use Your Personal Data

Categories of Personal Data

We may process the following categories of personal data:

  • Usage Data: IP address, geographical location, browser type and version, operating system, referral source, page views, and navigation paths
  • Account Data: Name, email address, and authentication information
  • Profile Data: Personal profile information including name, email, and preferences
  • Project Data: Floorplans, project files, and related content you upload
  • Communication Data: Messages, support requests, and correspondence

Purposes of Processing

We process your personal data for the following purposes:

  • Providing and maintaining our Services
  • User authentication and account management
  • Analyzing usage to improve our Services
  • Communicating with you about updates and support
  • Ensuring security and preventing fraud
  • Compliance with legal obligations

Legal Basis

Our legal basis for processing includes: performance of our contract with you, legitimate interests in operating our business, consent where applicable, and compliance with legal obligations.

Sharing Your Personal Data

We may share your personal data in the following circumstances:

Service Providers

With third-party service providers who assist in operating our Services, such as hosting providers and analytics services.

Payment Processors

With payment service providers to process transactions, refunds, and handle payment-related queries.

Legal Requirements

When required by law, regulation, or legal process, or to protect our rights and the rights of others.

Business Transfers

In connection with a merger, acquisition, or sale of business assets.

International Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

Our hosting facilities may be located in various regions globally. All transfers are protected by appropriate safeguards including adequacy decisions or standard contractual clauses.

Data Retention

Retention Periods

Account Data: Retained for the duration of your account plus 3 years after termination
Project Data: Retained according to your subscription plan and applicable law
Usage Data: Typically retained for 2 years for analytics purposes
Communication Data: Retained for 7 years for customer service and legal purposes

We may retain personal data for longer periods where required by law or to protect vital interests.

Your Rights

Under data protection law, you have the following rights:

Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to certain types of processing

To exercise any of these rights, please contact us using the information provided below.

Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our Services.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly:

  • • Authentication tokens: Keep you logged in securely
  • • Session management: Maintain your session across pages
  • • Security tokens: Protect against cross-site request forgery

Functional Cookies

These cookies enhance your experience:

  • • User preferences: Remember your settings and customizations
  • • Language preferences: Store your preferred language
  • • Theme preferences: Remember display preferences (dark/light mode)

Analytics Cookies

We use analytics services to understand website usage:

  • • Google Analytics: _ga, _gid, _gat cookies for usage analysis
  • • Performance monitoring: Help us improve our Services

Managing Cookies

You can control cookies through your browser settings:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Settings > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Cookies and site permissions

Impact of Disabling Cookies:

  • • You may need to log in repeatedly
  • • Your preferences may not be saved
  • • Some features may not work properly

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Technical Measures

  • • Encryption in transit and at rest
  • • Regular security updates
  • • Access controls and monitoring

Organizational Measures

  • • Staff training on data protection
  • • Regular security assessments
  • • Incident response procedures

Contact Us

If you have questions about this privacy policy or want to exercise your rights, please contact us:

Email: privacy@bimview.app
Address: 9711 Washingtonian Blvd, Ste 550, Gaithersburg, MD 20878
Data Protection Officer: dpo@bimview.app

Updates to This Policy

We may update this privacy policy from time to time. When we do, we will post the updated policy on this page and update the “Last Updated” date. We encourage you to review this policy periodically.

Last Updated: 6/6/2024

This Privacy Policy was last updated on the date shown above.